2020 Edition

Postal Service Practice Test


Take this free practice test to see how prepared you are for the United States Postal Service Exam 474, 475, 476 and 477 for mail carriers, mail handlers, mail processors and customer service postal clerks. The test covers such subjects as Work Scenarios, Describe Your Approach, Tell Us Your Story, Check for Errors and Money Change. . 

To score high and improve your chances to get the job, use this 1000 question U.S. Postal Service Practice Exam and Study Guide.
 

1. One of the customers on your route moved to a different unit at the same apartment complex. You know he has moved but you have not received a change of address. He flags you down one day and wants to know why he is not getting his mail. What would you most likely do?
2. One of the customers on your route moved to a different unit at the same apartment complex. You know he has moved but you have not received a change of address. He flags you down one day and wants to know why he is not getting his mail. What would you least likely do?
3. It is time for your break, but the work is unfinished, and you are behind schedule. What would you most likely do?
4. It is time for your break, but the work is unfinished, and you are behind schedule. What would you least likely do?
5. You find a stamped letter on the ground next to the mail box that appears to be outgoing mail. The flag on the mail box is up. What would you most likely do?
6. You find a stamped letter on the ground next to the mail box that appears to be outgoing mail. The flag on the mail box is up. What would you least likely do?
7. You are manually casing mail and you hear two co-workers gossiping about another co-worker who is close enough to hear them. What would you most likely do?
8. You are manually casing mail and you hear two co-workers gossiping about another co-worker who is close enough to hear them. What would you least likely do?
9. A container of mail from your machine has been taken to the dock to be loaded on a truck, and you realize you may have put a tub of mail in it which does not belong there. This means that it could go to the wrong postal station. What would you most likely do?
10. A container of mail from your machine has been taken to the dock to be loaded on a truck, and you realize you may have put a tub of mail in it which does not belong there. This means that it could go to the wrong postal station. What would you least likely do?
11. Two co-workers get into a heated argument on the workroom floor. One of them is a friend of yours. What would you most likely do?
12. Two co-workers get into a heated argument on the workroom floor. One of them is a friend of yours. What would you least likely do?
13. A customer asks for a book of stamps. When you tell her the amount, she says she does not have enough money. What would you most likely do?
14. A customer asks for a book of stamps. When you tell her the amount, she says she does not have enough money. What would you least likely do?
15. A customer complains to you about another clerk saying that the clerk was rude and uninformative. What would you most likely do?
16. A customer complains to you about another clerk saying that the clerk was rude and uninformative. What would you least likely do?
17. A customer presents a package in an old box with multiple addresses on it. It's not clear which is the delivery address and which is the sender's address. What would you most likely do?
18. A customer presents a package in an old box with multiple addresses on it. It's not clear which is the delivery address and which is the sender's address. What would you least likely do?
19. I prefer to decide on a plan and stick to it. I like to be spontaneous.
20. I usually go with the flow. I prefer to be my own boss.
21. I like to hear different perspectives when making decisions. I prefer to decide matters for myself.
22. I will help co-workers after I get my own work done. If a co-worker needs help, I'll stop what I'm doing to help them.
23. I always complete my work responsibilities. I try to go beyond what's expected of me.
24. How a co-worker feels is important to me. It's best if people keep their feelings to themselves.
25. How many jobs have you left involuntarily in the past 5 years?
26. Have you ever received discipline for being tardy?
27. What is the shortest time before you got a raise after you were hired at any of your former workplaces?
28. How many times have you received discipline for not following rules?
29. How would your most recent supervisor rate your judgment or ability to make well-reasoned decisions?
30. If you had supervisory responsibilities at your most recent job, how would your supervisor rate your ability to help employees develop their skills?

Postal Practice Exam

Postal Study Guide

Quality starts with who wrote the material.
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Written by:
Mary Cowser,

Former Supervisor and
US Postal Service Expert

 
Mary worked for the U.S. Postal Service for fifteen years and is now a professional writer with a focus on postal service educational materials. She started out as a postal clerk and worked her way up through the ranks to become a supervisor of two different departments, the Customer Service Department and the Processing and Distribution Department. She has broad experience across the spectrum of positions offered by the U.S. Postal Service. As a departmental supervisor, she was responsible for training postal service personnel. She has taken three postal service exams in her career and scored a passing grade on all of them. Having been there herself, starting as an entry level employee, and working her way up, she knows what it takes to get hired and promoted.