Test Summary: An assessment aimed at measuring a candidate's proficiency regarding choosing the appropriate way of handling customers throughout a variety of different situations.
Test Specifications:
- Test Name: Retail Sales and Service Simulation Test
- Job Level: Entry-level Retail Salespersons Job
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency regarding choosing the appropriate way of handling customers throughout a variety of different situations
- Estimated Testing Time: 30 minutes (18 questions)
- Test Format: Animation-based scenario
Abilities, Knowledge & Skills Measured:
- Customer Service Effectiveness
- Sales Effectiveness
