Test Summary: An assessment aimed at measuring a candidate's proficiency in regards to the IT infrastructure library.
Test Specifications:
- Test Name: ITIL Concepts Test
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency in regards to the IT infrastructure library
- Job Level: Experience with ITIL Practices
- Number of Questions: 30
- Estimated Testing Time: 25 minutes (90 minutes allowed)
- Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured:
- Problem, Release, Service Level. Availability, Capacity, Configuration, and Change Management
- IT Service Continuity Management
- Incident Management and Service Desk
- Financial Management for IT Services
