Test Summary: An assessment aimed at measuring a candidate's proficiency regarding listening accuracy and inputting of information during a simulated call center setting.
Test Specifications:
- Test Name: Customer Care Simulation Test
- Job Level: Call Center Representative
- Test Publisher: SHL
- Uses: Assess a candidate's proficiency regarding listening accuracy and inputting of information during a simulated call center setting.
- Estimated Testing Time: 10 minute time limit
- Test Format: Simulation, Call Center
Abilities, Knowledge & Skills Measured:
- Number of repeats, Number of Correct Fields, and Number of Incorrect Fields
- Calls Per Hour Rate, Average Errors Per Call
- Gross Keystrokes Per Hour and Gross Keystrokes Per Minute
- Time Taken
