Test Summary: An assessment aimed at identifying candidates with potential to remain in contact center positions for a minimum duration of 90 days.
Test Specifications:
- Test Name: Contact Center Retention Predictor Test
- Job Level: Entry-Level Jobs
- Test Publisher: SHL
- Uses: Identify candidates with potential to remain in contact center positions for a minimum duration of 90 days.
- Estimated Testing Time: 11 minutes (short version); 14 minutes (long version)
- Test Format: True/False, Likert-Type, and Multiple Choice
Abilities, Knowledge & Skills Measured:
- Variety of factors regarding retention, such as attitudes, judgments, background experiences and opinions.
