Test Summary: An assessment aimed at measuring a candidate's proficiency of designing and implementing computer-operated telephone networks in call centers and other such similar locations.
Test Specifications:
- Test Name: Computer Telephony Integration (CTI) Test
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency of implementing computer-oriented telephone networks
- Job Level: Experienced CTI Professionals
- Number of Questions: 30
- Estimated Testing Time: 27 minutes (90 minutes allowed)
- Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured:
- Administration, Applications, Architecture, Database
- Telephony, Telephone User Interface
- Disaster Recovery and Troubleshooting
