Test Summary: Assessments aimed at measuring a candidate's proficiency regarding entry-level positions within a contact center setting where the main focus is customer service (Versions of Tests Available: Short Form (One Sitting) and General (Two-Sittings)).
Test Specifications:
- Test Name: Call Center Representative Tests (Short Form and General)
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency regarding entry-level positions within a contact center setting where the main focus is customer service
- Estimated Testing Time: 40 minutes (Short Form); 38 minutes Screening, and 44 minutes Selection (General).
Abilities, Knowledge & Skills Measured (Depending on Test Version):
Call Center Representative Test - Short Form (One Sitting):
- Data Entry Speed and Accuracy, Tactful Problem Solving, Service and Achievement Orientation, Contact Center Retention
Call Center Representative Test - General (Two Sittings):
- Data Entry Speed and Accuracy, Tactful Problem Solving, Service and Achievement Orientation, Navigation, Working with Information, Conscientiousness, Contact Center Retention, Multitasking Preferences, Customer Focus
