Test Summary: An assessment that provides a workspace which simulates various customer service scenarios on a Windows XP desktop in order to measure a candidate's proficiency regarding interactions within a real-world desktop environment.
Test Specifications:
- Test Name: CRM Navigation Test
- Job Level: Entry-Level Jobs
- Test Publisher: SHL
- Uses: Assess a candidate's proficiency regarding interactions within a real-world desktop environment.
- Estimated Testing Time: 25 minutes (26 questions)
- Test Format: Simulation
Abilities, Knowledge & Skills Measured:
- Computer Comprehension and Navigation
- Basic Computer Literacy
