Test Summary: An assessment used for candidates applying for entry-level positions that require great customer service and high customer involvement. Candidates are given situation simulation questions and are tested for efficient customer care in stressful situations.
Test Specifications:
- Test Name: Bank Call Center Representative -- Short Form Test
- Test Publisher: SHL
- Uses: Assess the candidate for problem solving and customer orientation skills when working as a call center representative
- Job Level: Entry-level
- Number of Questions: 96 items and 4 calls
- Test Format: Multiple choice/simulation
- Estimated Testing Time: 40 minutes
- Test Results: Instant Reporting, Scoring, and Interpretation
Abilities, Knowledge & Skills Measured:
- Customer care
- Problem solving
- Data entry speed and accuracy
- Job achievement
